Cancellations and Returns
Shipping Criteria
Generally, orders are dispatched within 72 hours from the date of order. For lead-time items, customers will be communicated accordingly with the expected date of shipping. Once the material is shipped, it cannot be modified or canceled. We accept cancellations only until the material is not shipped from our warehouse.
Return/Replacement Criteria
Different from what was ordered
Delivered with any defect
Missing parts or accessories
Delivered in a physically damaged condition
Significantly different from the description provided
How to Raise a Return Request?
If you have received a damaged product, an empty parcel, or any item is missing from the package, or for reasons fulfilling the conditions mentioned above, you can lodge a return request or complaint via our email address at ashtekindustry@gmail.com with an exact image of the defective product, or contact our helpline number at +91-987465123 within 24 hours of receiving the order. Customer Support will confirm the return request and inform you about the pickup process. Please ensure the product is in unused and original condition and includes all labels, the user manual, the warranty card, and the invoice along with the product.
Where to Return the Product?
Our courier service facilitates pickups from areas under certain pin codes. If your area is not serviceable, you must courier the item to the following address:
Ashtek Industry Mart
Head Office: E-148, Sector-63, Noida, Uttar Pradesh, Pincode-201301
How to Cancel an Order?
To cancel your order, you need to lodge a cancellation request via email at ashtekindustry@gmail.com or contact our helpline number at +91-987654321.
Please Note: Cancellation requests can only be accepted before shipment of the ordered product. Ashtek Industry Mart reserves the right to cancel orders under the following scenarios:
Product no longer available or temporarily out of stock
Non-serviceable locations
Restriction on the quantity ordered
Problems identified by our Inspection & Quality Department
Incomplete or inaccurate address
Refund Policy
If the product of your choice is unavailable in your preferred specifications or model, or if it is out of stock, you may request a refund. You can contact us via email at ashtekindustry@gmail.com or call our Supply Chain Team at +91-8744070606. Refunds will be processed after approval. Once approved, your money will be credited back via one of the following methods:
As an NEFT transfer if you paid via Bank Transfer.
As a refund via the same source used to pay for the order (e.g., if you paid via an ICICI Debit/Credit card, the refund will be credited to the same card/account).
If the payment was made through a QR code via Paytm or another wallet, the refund will be sent to the same wallet.
Once the refund is initiated, you will receive an email confirmation. It typically takes up to 5 working days for the amount to be credited. If the amount is not reflected, please contact us at the provided email address or helpline number.
Terms and Conditions
Any product that has been used/worn or altered is not eligible for return.
Physical damage to the box or product cannot be exchanged or returned.
Return requests raised beyond the advised timeline are not eligible.
Products returned without original packaging and accessories are not eligible.
If the sealed package of branded products is opened, the return policy is voided.
Brand packaging must be intact.
Products with codes/models selected by the customer are not eligible for return.
Replacements depend on the availability of the item.
Products must be in their original condition.
Certain categories have return exceptions. Refer to Table 1.1.
Table 1.1: Categories with Return/Replacement Exceptions
| Product Categories | Return Conditions/Exceptions (Product cannot be returned) |
|---|---|
| Safety and Tools | Power tools if used/damaged during operations, unpacked safety items. |
| Electricals | Used motors, unpacked wires & cables. |
| Test and Measurements | Sensors, calipers, gauges if taken into operation. |
| Pneumatics | Opened company seal. |
| Water Pumps | Fitted or operational pumps, bore-well/submersible usage. |
| Hardware | Opened bearing or hydraulic oil/paint seals. |
| Consumables | Tampered standard pack seals. |
Warranty & Guarantee
All materials sold by Ashtek Industry Mart cover general warranty terms as per OEM policy. We support warranty execution in collaboration with the OEM.
Mode of Payment
Ashtek Industry Mart accepts 100% advance payment before dispatch through secure payment partners like CCAvenue and Paytm.
Security of Payment Method
We use the latest version of TLS, a robust data security protocol that enables secure communication over the internet.
Charge-Back Options
Charge-back options follow payment gateway policies and RBI guidelines.
Grievance Redressal Mechanism
Customers can lodge complaints for after-sales service or any other issues at ashtekindustry@gmail.com. Our team will respond within 2-3 working days.
Note: The above points are valid for online purchases through our website portal. For existing corporate customers, kindly contact your assigned account manager. For new business associations, email us at ashtekindustry@gmail.com.